Customer satisfaction analysis of telecommunication company Vodafone essay
Key findings of the study: Customer satisfaction levels are average with regard to rates, service coverage, data plan, compatibility and other factors. 00. 65. Variables that influence customer loyalty include customer satisfaction and switching costs. Oliver, 1999 Bern, 1997 Bloemer amp Kasper, 1995 Anderson amp Sullivan, 1993 Boulding et al. 1993 Bloemer amp Lemmink, 1992 In a review of customer deviation patterns, Reichheld et al. 2000-80 of customers who, The impact of the digitalization of the customer service on customer satisfaction: Evidence from the telecommunications industry International Journal of Data and Network 4 815-830CRISP-DM Approach to Business Understanding. Vodafone is a leading telecommunications company in Europe and Africa, guided by their mission to connect for a better future, Vodafone, 2023. The rating is very close to the very poor section. Reliance is close behind Idea. 11 review. With an average rating, Idea comes first. 91 customer preference, followed by Airtel. 01 reviews. 0 20 40 60 80 100 Airtel Vodafone Idea BSNL Dependency Very good Good Average Poor Very poor. The study sought to assess the differences in innovation practices in the telecommunications industry, customer perception of service innovations and how service innovation practices influence mobile subscriber loyalty. A quantitative research approach was adopted on samples of active subscribers of the leading Photo by Pixabay via Pexels. Table of contents. Introduction. Book Review. Customer satisfaction. Telecommunications industry. Company Profile. Statement of the Problem In the US, 65 companies said their customers demanded they take a stand on important social issues. Twenty of America's companies say being sustainable is imperative to their business.