Customer Satisfaction and Service Performance Commercial Essay
The Impact of Digitalization of Customer Service on Customer Satisfaction: Evidence from the Telecommunications Industry International Journal of Data and Network 4 815-830Customer service systems include those types of configurations of technology and networks that are critical in fulfilling customer wants and needs. In other words, it is a configuration of technology, people, external service systems, internal service systems, and others that are connected through the use of shared information. This article will analyze several questions, such as what good customer service actually means, and what defines such a service. A company is then selected and analyzed from the perspective of good customer service. To start, you need to analyze what good customer service means. One ear is every day and expect it, which factors of e-commerce courier services influence consumers' purchasing behavior and satisfaction level Journal of Business and Management 3 97-113