Improving the e-society through internet banking essay
In this increasingly competitive banking industry, understanding the effect of electronic banking service quality on customer satisfaction and loyalty is the secret to being competitive. In terms of their profession, 18 of our participants were IT experts in the field of information technology, 27 managers, 28 security service providers in the banking sector and security professionals in the banking sector, see below. To develop this very specific and difficult to research sample, we contacted: Internet banking services include e-tax payments, account access to check balance, online stock trading, online money transfers, electronic