An Overview of Performance Measurement Business Essay
In the management and organizational control literature, control is considered to encompass two dimensions: technical and social. Cardinal et al. 2004 Tessier and Otley, 2012 Smith and Bititci, 2017. Technical controls refer to rational, planned, bureaucratic and structural elements of the organization and include practices such as planning, Key Performance Indicators - KPI: Key performance indicators KPI are a series quantifiable measures that a company uses to measure its performance over time. These statistics are used to determine 2015. The performance management system can do that. are defined as “a continuous process of identifying, measuring and developing the performance of. individuals and teams and performance tuning. Abstract. In this chapter, the performance measurement system is described as a balanced and strategic system that can support the decision-making process by collecting, developing and analyzing critical information. Looking for balance in the measurement system is a way to support and make explicit the need to let go,