Mobile services application in hospitality industry Computer science essay
The growing popularity of the Internet, smartphones and smart mobile apps contributed to the development of tourism and allowed the market to rise to unprecedented levels. This article focuses on the. The article can also serve as a basis for further research in the field of application of mobile technologies in creating logistics products in the hospitality industry. Inventory chain management. From the service industry perspective, the use of a self-service kiosk is beneficial for restaurants to minimize the risk of service failures due to the usual face-to-face interaction, Baba et al. Conclusion. The use of artificial intelligence has changed many elements in the hospitality industry. There are three examples of AI that the article focused on: automated communications, hotel software, and online booking systems. Hotel operations and guest experiences have moved to a more sophisticated level. Most respondents responded that they used mobile apps for booking planning 96 self-service technologies 95 mobile apps for travel information 94 and mobile for social interactions 91. The main goal of their adoption of hospitality and tourism technology was convenience 76 Ordering food via your phone is becoming increasingly accepted across all facets of the hospitality industry, in line with a shift towards the 'low-touch economy', the contactless trend that accelerated due to the COVID pandemic. As more people want a contactless experience, and as people become more comfortable with technology in the world. In an era of growing environmental awareness, the hospitality industry is turning to technology to promote sustainability. Many hotels and restaurants adopt environmentally friendly practices, including energy-efficient lighting and heating, water-saving solutions and waste reduction strategies. Smart technology plays a crucial role in this transition.