Tgi Fridays Employee Empowerment and Impact on Service Essay
The concept of employee empowerment has been defined in many facets according to Vu, 2020. Employee empowerment gives employees the opportunity to make decisions, influence results and take action. Suggestions for improvements in service quality in the hospitality industry often advocate the use of empowerment as a strategy for employee management. When analyzing employer initiatives that claim to empower employees, a distinction must be made between initiatives that are called empowerment and those that promote empowerment; Empowerment is the ability of employees or non-managerial staff to make decisions independently without consulting their employers or managers. Hauge, 2011, p.1. This can be achieved through employee participation and involvement. Employee empowerment has been commonly used in management paradigms in the recent past.