Approach to Business Network Transformation An Essay from a Telecom Company
Globe Telecom is transforming itself from a traditional telecom company to a full-fledged technology company, a development anchored in the company's desire to help Filipinos build a digital nation. According to the company's president and CEO, Ernest Cu, this move marks a complete transformation for Globe as the telecom industry matures. Telecom Agile transformation challenges. The telecommunications industry, with its rapid technological advancements and changing customer demands, faces unique challenges on its journey to Agile transformation. These challenges arise from several factors, such as legacy systems, organizational culture and the complexity of: From limited data exploitation to a uniformly orchestrated data-centric enterprise. During the transformation, a key telecom journey will include developing a single, coordinated approach to collect, analyze, distribute, secure and monetize data, which will be derived from infrastructure, services and social channels. 2. Embrace automation and robotic process automation RPA According to McKinsey, there have been disruptive business model shifts within the telecom sector, with technologies such as AI, big data and the Internet of Things IoT redefining service delivery and value capture. Automation and AI play a crucial role in steering towards digital,