Information technology in hospitality, leisure and tourism essay
Smart technologies, such as artificial intelligence, AI and robotics, are creating a key driving force for travel, hospitality and leisure THL during the pandemic and beyond, paving the way for new business models, new customer touchpoints and new value co-creation opportunities . These technologies allow tourism, as a highly information-intensive sector, to benefit from the most technological innovations in all its sectors and activities. The third edition of Benckendorff, Xiang and Sheldon's book, Tourism Information Technology, provides excellent insight into this issue. The book consists of chapters divided into five, Essay on Information Technology: Information technology is the study of computer systems and telecommunications for storing, retrieving, and transmitting information over the Internet. Today we rely on information technology to collect and transfer data from and on the Internet. Say goodbye to the conventional lifestyle and, The idea of travel has traditionally been associated with the feeling of entering unknown or unknown territory Arthur and Nuenen, 2019 Ashcroft, 2015. The rise of technology over the past centuries - from the steam train to the automobile on the airline – has complicated this epistemic position and led to an increasing ease of. In this article, we will explore the impact of technology on the hospitality industry. We will look at the ways in which digitalization, automation, mobile apps, online booking, contactless payments, data analytics, artificial intelligence, virtual reality, augmented reality, internet of things IoT, cloud computing, big data, cybersecurity.